FAQ

Do you provide International delivery?


You may visit our online stockists for international delivery. moxie.store/collections/ratel thefthing.com/brand/ratel/ zalora.co.id




How do I track my order?


You may contact us directly or check the tracking number on the courier website: JNE: www.jne.co.id TIKI: https://tiki.id/resi Regular: 3-5 working days Express: 1-2 working days




How can I exchange an item?


1. Contact us for exchange request via email/line/wa, and we will let you know further instructions & a mailing address 2. Mail us the product within 3 days of arrival date 3. Once we have received your item, we will send you a confirmation, a new invoice and ship your new item




Other inquiries


Please fill up the contact us form and provide us your email/contact information so we can get back to you.